FAQ

We are flexible! Please feel free to email or call (808-545-5511), fax (808-545-1777), mail, or stop by our office. When you place a written order, please include: titles, quantities, media type, border size, or any other details that we need to know to ensure your prints come out just the way you want.

We always want you to be satisfied with our products and services. Any print that has a defect due to materials or printing problems will be replaced at no charge – just bring in the original print so we can inspect it first. All requests for replacement or refund must be made within 30 days of order completion.

Scan jobs are non-refundable once you have received the digital scan file.

Please contact us as soon as possible if you need your prints by a certain date or time. If you want a turnaround time that is less than the times stated and we can still meet your deadline, we will apply a 25% rush fee to your invoice.

Due to the UV coating process we utilize, all canvas giclee prints require a minimum of two business days to complete.

Yes, we are happy to drop ship your prints to your customers or galleries. We ship worldwide with UPS, FedEx, DHL, and USPS. You are responsible for all shipping costs, including shipping insurance, customs, and any other handling costs. We are also able to use your own shipping account number for your convenience.

Paper giclee print turn-around time is 3 business days.
Canvas giclee print and stretching turn-around time is 5 business days.
Based on the print size, aluminum print turn-around time is 5-10 business days.
Large or highly custom orders may take more time, please contact us for more information!

We accept JPEG, TIFF, PNG and PSD. Please send uncompressed .jpg or .tif files. Be sure to flatten them and remove any alpha channels and transparency prior to uploading. Send your files as RGB or gray gamma 2.2. Do not send CMYK files.

We highly recommend that you use a calibrated monitor to view your photos so that the colors and tones you see will match how your files will print. The free calibration utilities that are included on Windows and Mac OS are adequate, but not quite sufficient. We recommend ColorMunki, X-Rite, or any other professional-grade monitor color calibrator.

File Preparation – Photoshop

• Remove any dust, blemishes, sensor dust, and anything else that should not be in your final print.
  Adjust density, contrast, color balance, saturation, etc.
• Ensure your file(s) are sharp and in focus.
• Remove any alpha channels.
• Flatten your image, if it has layers.
• Save your file with “Save As” in TIFF, PSD, or JPEG format (please set the Quality to “Maximum”).
• Send RGB files in the working space you edit in (AdobeRGB, Prophoto, sRGB, etc). Do not send CMYK files.

Our file Upload on our website accepts files as large as 50 MB. If your file is larger than that size, please contact us by email or call us at 808-545-5511.

Please send us files that are 300dpi at the size you want them printed. However we can make high quality prints with 180 dpi files.

Do not increase dpi to 300dpi if your file was not created at that size to begin with because this tends to have a negative effect on print quality. If you’re unsure, contact us.

Please use WeTransfer or DropBox and include your contact information via email so we know how to reach you. If you have any questions, give us a call at 808-545-5511.

A calibrated monitor can make a very big difference in terms of the correct display of your image. If you do not have a calibrated monitor, then there is a greater chance that the image that you see on your computer screen will not look the same as the final print.

An ICC profile is color management information that each device uses for color reproduction. Each ICC profile has two pieces of essential information: the color space or gamut of a device (all the colors the device can display or print) and the colors a device cannot print.

At Chromaco, we calibrate our scanning equipment, all of our computer monitors and printers so that the ICC profiles of each device and media are consistent. This ensures that the colors we see on our computer monitors are close to the colors that the printer produces.

Color corrected, high-resolution (300dpi) scan turnaround time is 5 business days.

Raw scan (no color correction), high-resolution (300dpi) scan turnaround time is 2 business days.
Large or extremely intricate orders may take more time, please contact us for more information!

We are able to scan artwork without interpolation up to 6 ft by 10 ft.

Yes! We are happy to scan all of the above. Contact us for a quote.

Yes. For best scan results, we recommend that you remove the frame or any matting.

If the painting and frame are too old or fragile to remove, we can still scan the image, but this prevents us from capturing details along the edge that are covered by the frame.

Yes, we offer a range of graphics services, including photo retouching, resizing, color correction, and file preparation. Please contact us for a custom quote.

If your painting is not yet varnished, then we prefer to scan it beforehand. Varnish causes more light diffraction and does make scanning a bit more difficult. If your painting is already varnished, we can still scan it using our polarizing filters to eliminate the diffusion.